We are proud to offer only the highest quality products with exceptional customer service, and have a 100% Satisfaction Guarantee. We have researched and tested our products to ensure they are the “best-of-the-best.” If we don’t meet your expectations we want to know about it.
If you’re not satisfied with your purchase, we are happy to assist you with a return or exchange. Items returned in new, unused condition within 30 business days are eligible for a full refund. Items returned in new, unused condition after 30 days are eligible for a store credit.
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. We will contact the shipper for visual inspection of the merchandise and box. We will then issue you a credit for the amount of any confirmed damaged merchandise or reship your order.
Please call us during our normal business hours for return authorization prior to returning any merchandise.
Please send your returns to:
Botanic Innovations LLC
1580 S River Street
Spooner, WI 54801
May 22, 2007